Angus Fergusson
Address, Seattle Wa 98122, phone and references available upon request.
Angus.Fergusson@GMail.Com.
Skills:
Supervisory & Management Microsoft trained in software Mac OS X, 10.5 Experience: 04/07 to 05/07 Seattle Art Museum gift shop
Seattle, Wa 12/06 to 03/07 Noah's Bagels Seattle,
Wa 11/05 to 04/06: KTA
Superstores Kailua-Kona, Hi 07/05 to 10/05: Safeway
Kailua-Kona, Hi 03/05 to 07/05: Denny's
Kailua-Kona, Hi 11/02 to 03/04: The
Crypt Seattle, Wa 07/97 to 05/04: Home Business Project, Aeon AL 06/01 to 04/02 Cellular Technical Services,
Seattle, Wa 4/99 to 09/99: SeaNet
Corporation, Internet Service Provider, Seattle Wa 09/97 to 03/99: BuffNet
Computer Technician 03/95 to 08/97: Softbank
Services Group (UCA&L and Sitel). International provider of customer contact management,
Buffalo, NY 07/93 to 01/95: Skyline
Credit Ride, limousine service, Long Island City, NY 03/92 to 06/93: Christie's Auction
House New York, NY 01/91 to 01/92: Platypus World Financial
Center New York, NY
Computer and network maintenance
Retail Sales
Customer Service
Order entry
Purchasing
Computer administration
Network creation and maintenance
Website creation & maintenance
Ubuntu 7.10 and 8.x
Debian 4.0 Etch
RedHat: 5.0, 6.0, 6.2, 7.1 and 7.2
Mandrake: 7.2 & 8.0 and 10.0
Slackware: 9.0, 10.0 11.0 and 12.0
Windows: 3.x/95/98/2000, XP, NT-RAS
HTML 4.1
06-07 to present Accretive Technology Group Seattle, Wa
Data Center Technician
Built, racked and installed servers. Performed hardware trouble-shooting and replacement. Monitored directly and
remotely systems and network.
Clerk
General retail. Helped customers with clothing and giftware purchases, cash handling, end of shift receipt
balancing.
Shift Leader
Key holder. Performed opening and closing of shop. Setting up, opening, monitoring, closing out registers and
perfoming End of shift. Scheduled employee stations and breakes. Prepared and sold food and coffee.
Checker
Grocery. Helped customers with food and houseware purchases, cash handling, rain-checks,
refunds, etc.
Checker
Grocery. Helped customers with food and houseware purchases, cash handling, rain-checks,
refunds, etc.
Prep-cook
Prepared vegetables, sauces and mixes for meals.
Sales Clerk
General retail. Helped customers with clothing and giftware purchases, cash handling, end of
shift receipt balancing.
Owner/Manager/Buyer/Computer and Web Site Administrator
Researched vendors to find best price, purchased office equipment and product. Maintained and
improved upon personal retail business Website. Configured and maintained a home Ethernet
network using mainly Linux and various Windows operating systems. Installed and maintained
Linux and Windows on several different types of computers. Provided assistance to other users
via the Internet on various Linux e-mail lists. Helped customers with orders and any necessary
referrals. Performed shipping via the major carriers.
Buyer
Researched quality and pricing of office equipment, computers and supplies. Placed orders and
maintained purchase orders. Found buyers and arranged the sale of excess inventory and
equipment.
Computer Technician
Provided telephone and e-mail support to users. Assisted business and home users by
troubleshooting and correcting problems with many different types of software and
hardware.
Created technical Web pages for numerous pieces of software. Provided telephone and e-mail
support to users. Assisted users by troubleshooting and correcting problems with many
different types of software.
Computer Technician -- Word Perfect 6.2 for DOS & Windows
Trained customers on the features and use of Word Perfect, troubleshot and corrected problems
when they occurred.
Microsoft Telephone Sales Representative
Assisted customers to determin which software would best serve their needs, order entry for
software; Escalation Team Member: Resolved disputes between customer and Sales Representative
and resolved delivery problems.
Dispatcher, Customer Service Representative
Computer dispatch: Solved driver disputes, and performed order entry for client pick
up.
Sales Representative
Order entry and shipping and receiving of sale catalogues ordered by auction bidders by phone,
fax and e-mail.
Assistant Manager
Shop opening and closing, settled the day's sales, handled banking. Supervised sales staff of
five to ten employees, interviewed job applicants, handled occasional disciplinary issues.
Helped customers with houseware purchases from furniture and dinnerware to bulk coffee and
candies.